No Sound From Xfinity Cable Box
Hook up Surround Sound to Tv Without HDMI Connections: Step 1 Place the television, stereo and cable box in the same configuration as I have told you before. Xfinity TV Audio Issue Troubleshooting. If There Is No Picture or No Sound on HD Channels. I disconnected the HDMI cable from the X1 box and plugged into my HDMI DVD player with movie playing -- Good picture, GOOD sound. Step 6 Reboot the cable box by unplugging it from the wall outlet. Double-check all connections and make sure youre using HDMI or component cables. After that, look at the HDMI sound. If none of these suggestions help. Monday, March 15th, 2021 10:30 AM Closed Sound problems!!! I have been having audio problems between my Xfinity X1 DVR box and my TV. XFINITY TV No Sound - How to FIX? Comcast Xfinity Avantree 17. Otherwise connect to a true HDMI port. No sound when a cable box is connected to the AV receiver. Here Are Some Things You Can Check. Please send us a direct message to Xfinity Support with your full name and address. Locate the “TV Option” on the main screen. X1 Wireless TV Box FAQs. It can only provide mono (a single audio signal for left and right speakers) sound with no ability to provide stereo (separate audio signals for left and right speakers) sound. Speaker popping/crackling but only with cable box. Hit the Menu button on your Comcast remote control twice. Depending on the TV model, you will need to enable “CEC”. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. Sound turned up on Cable box and TV, no mute. Hit the Menu button on your Comcast remote control twice. Aug 13, 2017 #1 Have Samsung Tv with no audio out jack. Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the TV Box and the home theater receiver. How to Set Up a New Comcast Xfinity TV Cable Box - YouTube 0:00 / 10:54 Intro How to Set Up a New Comcast Xfinity TV Cable Box HowToWith GEO 85K subscribers Subscribe 1. Once activated, the Xfinity Voice Remote that comes with the Wireless TV Box does not require line-of-sight to the box. Did you connect the HDMI cable to the proper port on the television? Many tvs have one HDMI to DVI port. You can get to Audio Language (SAP) Reset from Device Settings > Audio, Language, or Accessibility Settings. You should connect the cable box to any HDMI input except the ARC port and connect the TV’s ARC port to BEAM. youd have to pass the hdmi through your home audio set-up and then from there to the tv to be able to strip out the audio for home theater. When activating the X1 Wireless TV Box for the first time, make sure youre pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up flow. On your smart device, open the Xfinity My Account App Locate TV Option from the main screen Select your Xfinity cable box Choose Troubleshoot Choose System Refresh Once you do this, your smartphone app will remotely reset the cable box and return it to its original settings by wiping it. Show more How to Set Up a New Comcast Xfinity TV Cable Box How to. Please send us a direct message to Xfinity Support with your full name and address. First, I cannot find any content on X1 On Demand or live that is in Atmos. Also, and this is more comon than you think, make sure the dust cap plugs have been pulled off both ends of your optical cable. Also what is your TV Provider and what is the model of your set top box? Was this reply helpful? Yes No LO. Find your TV Box below and click the appropriate link to view the user manual and other support materials. No sound for all channels. Some will just have the same audio as the primary track, but some channels are silent on SAP. This fix helps with the sonos as well! But there’s a quick fix. Note: Not all boxes are available in all areas. Make sure that you are using an updated HDMI cable that is free from defects and plugged into the ports securely. You can get to Audio Language (SAP) Reset from Device Settings >. Find your TV Box below and click the appropriate link to view the user manual and other support materials. Then click on Audio Setup on the Menu listings on your screen. For TV Boxes: Go to the Main Menu. youd have to pass the hdmi through your home audio set-up and then from there to the tv to be able to strip out the audio for home theater. Restarting The Cable Box Using Device Settings. So dont sweat it too much if you mostly listen via a digital connection. The settings options are Stereo PCM, DD+, or Expert Mode which ends up being DD+ for any receiver with that decoder. You can do this by performing the following steps: On the remote, press the Xfinity button. Your picture and sound should be on at this time. to Hook up Surround Sound to Tv and Cable Box: Step by >How to Hook up Surround Sound to Tv and Cable Box: Step by. Good picture, NO sound. Restart the TV Box It could be a. No Sound with Home Theater Receiver Connected to TV Box What to do if there’s no audio coming from your center and/or surround speakers. Highlight Audio Setup. On your smart device, open the Xfinity My Account App Locate TV Option from the main screen Select your Xfinity cable box Choose Troubleshoot Choose System Refresh Once you do this, your smartphone app will remotely reset the cable box and return it to its original settings by wiping it. I disconnected the HDMI cable from the X1 box and plugged into my HDMI DVD. Xfinity Cable Box Not Working? (It Could Be a SIMPLE restart!)>Xfinity Cable Box Not Working? (It Could Be a SIMPLE restart!). The Best Xfinity Cable Box of 2023: Consumer Reviews and Reports. No Sound with Home Theater Receiver Connected to TV …. NOTE: If you set the Audio Out to TV+AMP, audio will be heard from the speakers of the AV receiver and the TV. Xfinity Cable Box Not Working? (It Could Be a SIMPLE restart!). If the issue is still occurring, please contact us for further assistance. The issue is actually caused by grounding thats electrically correct, its the inherent deficiencies of using unbalanced audio connections that results in hum. If it is set to Surround Sound try turning this off and/or if you have multiple sound options select DTS instead of Dolby. No Sound with Home Theater Receiver Connected to TV Box What to do if there’s no audio coming from your center and/or surround speakers. Here Are Some Things You Can Check Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the TV Box and the home theater receiver. Hit the Menu button on your Comcast remote control twice. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. Reboots will often solve issues by resetting the box and its cable connection. If it is set to Surround Sound try turning this. This fix helps with the sonos as well! But there’s a quick fix. Turn on the cable box. If you use Xfinity TV as your main TV source and you cant get a sound through your Bluetooth Headphones/Speaker, please follow the methods below to troubleshoot. If disconnecting the cable stops the hum then the transformer should fix it. After that, look at the HDMI sound setting. Xfinity X1 Audio not in Sync when Powered on >Quick Fix for Xfinity X1 Audio not in Sync when Powered on. Status Not open for further replies. No sound from my TV via HDMI when my cable box is switched on >No sound from my TV via HDMI when my cable box is switched on. Xfinity cable box not processing Dolby Digital Surround audio …. Get User Guides for Your TV Box. Good picture, NO sound. Also connect the other end of the wires to your television’s component video input. Here’s what to do: Hit the Xfinity button on your remote. Press the xfinity button on your remote. HD Troubleshooting for Your Non. Wait about 20 seconds, then plug it back in. Check that the TV Box is on. When I use the ALL ON button on the Comcast remote, it sequentially turns on my equipment, cable box first, then TV. If the remote is programmed to control the television volume, it may have to be programmed to control the video device volume. Manually restarting the cable box is the most common fix for improving signal strength. There has to be a key on the remote to switch the soundbar to optical. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). If disconnecting the cable stops the hum then the transformer should fix it. I have a Comcast cable box connected to my Panasonic TV via HDMI cable. Physically press the on/off button on the cable box to turn it off. Have reset audio and TV to original factory settings. Under the Set up, select HDMI Settings. On your Comcast cable box’s front, press the Power Button, holding it for a few seconds; 10 or 15 seconds are just enough. 1K subscribers Subscribe 43K views 2 years ago Comcast XFINITY TV No Sound? Cant get any audio out of your TV when. Solution #2 L-PCM tends to be the preferred setting, as HDMI-connected tvs can freak out using Comcasts AC3 signal. No, it is not necessary to hook the sound bar up to the cable box you just need to hook it up to the TV. The primary reasons why XFINITY is not playing any sound through HDMI is that the cable is damaged, not plugged in properly, or is too old. In Device Settings, there are a few items to consider. If you dont have Acrobat Reader installed, download it now. L-PCM tends to be the preferred setting, as HDMI-connected tvs can freak out using Comcasts AC3 signal. Many cable boxes like the Xfinity X1 will switch between PCM and Dolby Digital audio as you change channels, and as there is no way for a DAC, whether in your TV, in a receiver or a surround sound processor to instantly know which format the signal is in, most treat a signal as PCM to begin with and then switch to Dolby Digital a short time later …. XFINITY TV No Sound - How to FIX? Comcast Xfinity Avantree 17. Nov 12, 2010. 1K subscribers Subscribe 43K views 2 years ago Comcast XFINITY TV No Sound? Cant get any audio out of your TV when. Go down to Audio Language (SAP) Reset. On my TV via analog, I could hear an effect except for the mono/stereo/matrix choice, but I didnt try too hard. If it is set to Surround Sound try turning this off and/or if you have multiple sound options select DTS instead of Dolby. This will begin the boot-up process. Connect the other end of the RCA wires to the stereo’s auxiliary inputs. You’ll need to turn on the stereo to hear the sound when. If you are not getting audio from you Cable or Satellite box, try switching inputs to another device like a gaming system, or streaming device. It can only provide mono (a single audio signal for left and right speakers) sound with. No sound from my TV via HDMI when my cable box is switched on. Yes, the XG1v4 will send DD+ even when the source material is stereo and theres no passthrough setting where the box will simply send the actual source encode. Use the left and right arrows to navigate to Settings. Comcast: You Have a Picture But No Sound?. The primary reasons why XFINITY is not playing any sound through HDMI is that the cable is damaged, not plugged in properly, or is too old. Then click on Audio Setup on the Menu listings on your screen. This should cause an automatic reboot which will usually fix most problems, including a frozen picture and features which no longer work. Our problem is the new Xfinity box is digital and has no audio plugs (the old box from Dish had audio in/out plugs). com/support/cable-tv/dolby-atmos-x1/ , it looks like the selection they want me to choose is Auto Detect (Stereo). I have followed all of Comcasts help documents, including setting its HDMI Audio Output to Expert mode, but my AV receiver does not detect its incoming audio from Netflix sources labeled as having Dolby Atmos. Step 2. Solution #2 L-PCM tends to be the preferred setting, as HDMI-connected tvs can freak out using Comcasts AC3 signal. Your picture and sound should be on at this time. Troubleshooting TV No Picture, Black or Blue Screen. Any reason for sound not to be on new HDMI Vizio TV? Discovered that HDMI video. Once you confirm the System Refresh option, your smartphone app will remotely factory reset your Xfinity cable box and return it to its original settings by. When I use the ALL ON button on the Comcast remote, it sequentially turns on my equipment, cable box first, then TV. Then unplug the cable box power cord from the outlet or power strip. If the audio is correctly routed on your TV then check the cables and turn the tv off and on again for a complete power recycle. ARC and Comcast Cable box. i assume this is why you want to do this. See if youre able to view other HD channels. In the menu of the AV receiver, select Set up. Coaxial (F-Connector, RF Coax) A coaxial interconnect will give you very low audio quality. Press the HOME button on the supplied remote control of the AV receiver. Audio settings for a Comcast box. Hit the Menu button on your Comcast remote control twice. How to get audio out of a Comcast cable box. How to get audio out of a Comcast cable box. Your picture and sound should be on at this time. To clarify, there is no ground problem per se. If you are not getting audio from you Cable or Satellite box, try switching inputs to another device like a gaming system, or streaming device. If There Is No Picture or No Sound on HD Channels. Reset the audio by pressing Mute on the video device remote. Select Audio Setup. Connect component wires to the cable box’s video output. Many cable boxes like the Xfinity X1 will switch between PCM and Dolby Digital audio as you change channels, and as there is no way for a DAC, whether in your TV, in a receiver or a surround sound processor to instantly know which format the signal is in, most treat a signal as PCM to begin with and then switch to Dolby Digital a short time later …. In the HDMI settings, select Audio Out. First, I cannot find any content on X1 On Demand or live that is in Atmos. The Xfinity XR11 Premium Voice Activated Remote Control solves all of your problems! With this revolutionary technology, you can use voice commands to access your favorite shows quickly, allowing you to spend less time searching for your remote and more time enjoying the entertainment. In the HDMI settings, select Audio Out. How do I hook up soundbar to comcast cable set bo. From what I see here, https://www. Connect RCA wires to the cable box’s audio output ports. Sounds like you need to check your SAP audio mode on your cable box. L-PCM tends to be the preferred setting, as HDMI-connected tvs can freak out using Comcasts AC3 signal. To reboot, unplug the cable box from the power, either from the back of the box or from the power outlet on your wall or power strip, for approximately 30 seconds, and then plug it back in. Manage Audio Mode in the X1 Guide. Some channels will have spanish language audio. That port passes a HD signal but NO AUDIO. You should connect the cable box to any HDMI input except the ARC port and connect the TV’s ARC port to BEAM. Picture freezes and audio cuts out. Restart the TV Box It could be a problem that the Comcast TV Box is not working correctly which can relate to software or hardware and or even cables. Highlight Setup and press 5 or ENTER. Verify that you are using the correct TV audio input. Step 2 Connect component wires to the cable box’s video output. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text APP to 266278. In Video Display, you may need to tweak two. No sound from X1 box Installed new X1 box using HDMI. Second, I have only the audio options of Stereo or Auto Detect (Dolby Digital 5. Comcast Xfinity TV Cable Box. #1 I have a Comcast cable box connected to my Panasonic TV via HDMI cable. Verify that the home theater receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®). First thing I would recommend is go into your Cable/Sat Box settings menu and check what your audio output is set to. After that, look at the HDMI sound setting. To send a direct message you may need to: Click Sign In Click the direct message icon Click the New message (pencil and paper) icon Type Xfinity Support in the To: line and select Xfinity Support from the drop-down list which appears. Verify that the receiver is properly configured to work with. does your theater amp have hdmi input. Then click on Audio Setup on the Menu listings on your screen. This box does support 4k video, but contrary to its spec sheet it (at least mine) does not support Dolby Atmos audio. The DVR is hooked up to HDMI input 1 using an HDMI cable that I already owned. If you have a Cable or Satellite box, confirm that the audio is turned up and not muted within that box. If the audio is correctly routed on your TV then check the cables and turn the tv off and on again for a complete power recycle. Follow the instructions below to turn it back to English. Coaxial (F-Connector, RF Coax) A coaxial interconnect will give you very low audio quality. No sound from X1 box Installed new X1 box using HDMI. #1 I have a Comcast cable box connected to my Panasonic TV via HDMI cable. Select your Xfinity cable box. XFINITY TV No Sound - How to FIX? Comcast Xfinity Avantree 17. We purchased a 4K x 2K HDMI to HDMI and Optical TOSLINK SPDIF + 3. This verifies my system is not the problem. To access settings, press the Xfinity button on your remote and arrow over to the gear icon. Connect component wires to the cable box’s video output. How to Set Up a New Comcast Xfinity TV Cable Box - YouTube 0:00 / 10:54 Intro How to Set Up a New Comcast Xfinity TV Cable Box HowToWith GEO 85K subscribers Subscribe 1. Press the xfinity button on your remote. No sound from X1 box Installed new X1 box using HDMI. The DVR is hooked up to HDMI input 1 using an HDMI cable that I already owned. Turn on the cable box. Make sure you can see the power light. When activating the X1 Wireless TV Box for the first time, make sure you’re pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up flow. The TV is a Sony Bravia KDL-55EX640 with 4 HDMI inputs. Your picture and sound should be on at this time. Monday, March 15th, 2021 10:30 AM Closed Sound problems!!! I have been having audio problems between my Xfinity X1 DVR box and my TV. if your tv does not have the audio output, then this would be the only way i can think of to get an extra audio signal. On your smartphone, open the Xfinity My Account App Locate the “TV Option” on the main screen Select your Xfinity cable box Select “Troubleshoot” Choose “System Refresh” Once you confirm the System Refresh option, your smartphone app will remotely factory reset your Xfinity cable box and return it to its original settings by completely wiping it. You will need Adobe Acrobat Reader to view the information. You can use it if you connect a additional DIGITAL cable (or Optical cable) to get stereo or 5. No Sound with Home Theater Receiver Connected to TV Box. Xfinity Cable Box Keeps Rebooting? (Possible Causes & Fixes). Hit the Menu button on your Comcast remote control twice. Xfinity Cable Box of 2023: Consumer Reviews and Reports>The Best Xfinity Cable Box of 2023: Consumer Reviews and Reports. Hit the Menu button on your Comcast remote control twice. Restart the TV Box It could be a problem that the Comcast TV Box is not working correctly which can relate to software or hardware and or even cables. Under Audio Out, select AMP. No sound from X1 box Installed new X1 box using HDMI. XFINITY TV No Sound - How to FIX? Comcast Xfinity Avantree 17. Set the Default Audio Track to the desired language. Then hit the Menu button again to clear the screen. Sound turned up on Cable box and TV, no mute. Also, and this is more comon than you think, make sure the dust cap plugs have been pulled off both ends of your optical cable. When activating the X1 Wireless TV Box for the first time, make sure you’re pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up flow. Why Your Comcast Video Doesnt Have Sound. Sound turned up on Cable box and TV, no mute. X1 Wireless TV Boxes (XiOne,* Xi5 and Xi6) allow you to watch live TV through your in-home Xfinity network, without the need for a coaxial cable. When I use the ALL ON button on the Comcast remote, it sequentially turns on my equipment, cable box first,. I disconnected the HDMI cable from the X1 box and plugged into my HDMI DVD player with movie playing -- Good picture, GOOD sound. Restart the TV Box It could be a problem that the Comcast TV Box is not working correctly which can relate to software or hardware and or even cables. No Sound Using HDMI Cable Box to HDMI TV; HDMI video Diables >No Sound Using HDMI Cable Box to HDMI TV; HDMI video Diables. If it’s OFF, turn it to ON. Quick Fix for Xfinity X1 Audio not in Sync when Powered on. Verify that you subscribe to the channel youre trying to watch. Have reset audio and TV to original factory settings. SAP allows you to access second audio programs on channels that have them. 5mm Stereo Audio Extractor Converter HDMI Audio Splitter Adapter (HDMI Input, HDMI + Digital/Analog Audio Output). Xfinity 4K XG1v4 Cable Box Audio Output. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). On your smartphone, open the Xfinity My Account App Locate the “TV Option” on the main screen Select your Xfinity cable box Select “Troubleshoot” Choose “System Refresh” Once you confirm the System Refresh option, your smartphone app will remotely factory reset your Xfinity cable box and return it to its original settings by completely wiping it. On your smartphone, open the Xfinity My Account App. NOTE: If you set the Audio Out to TV+AMP, audio will be heard from the speakers of the AV receiver and the TV. When activating the X1 Wireless TV Box for the first time, make sure you’re pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up flow. Set the Default Audio Track to the desired language. How to Hook up Surround Sound to Tv and Cable Box: Step. Select your Xfinity cable box. If you think that your cable box is just frozen somehow, you can attempt to reset it through its device settings. Although it does suck to have to do it every time. You’ll need to turn on the stereo to hear the sound when. Your Comcast cable box will restart. Hit the Menu button on your Comcast remote control twice. Tips on setting up the Xfinity X1 cable box. If the issue is not resolved, proceed to the next step. On your smartphone, open the Xfinity My Account App. No sound when a cable box is connected to the AV receiver >No sound when a cable box is connected to the AV receiver. Once activated, the Xfinity Voice Remote that comes with the Wireless TV Box does not require line-of-sight to the box. How to fix No audio sound on cablebox TV channels review just reset cablebox by either turning box off and on or if that does not work unplug power cord for 1 full minute to reset TV /. How to Wire Surround Sound to an HD Cable Box : Audio & Sound - YouTube 0:00 / 1:31 Intro How to Wire Surround Sound to an HD Cable Box : Audio & Sound eHowTech 466K subscribers. Answered by CommunityAnswer 7 years ago Helpful ( 4) Unhelpful ( 0) Report Setbox --> HDMI Cable --> TV --> Optical Cable --> Soundbar Answered by SharperB 7 years ago Helpful ( 6) Unhelpful ( 5) Report You can and should use both. After that, look at the HDMI sound setting. First thing I would recommend is go into your Cable/Sat Box settings menu and check what your audio output is set to. No Sound with Home Theater Receiver Connected to TV Box What to do if there’s no audio coming from your center and/or surround speakers. The primary reasons why XFINITY is not playing any sound through HDMI is that the cable is damaged, not plugged in properly, or is too old. The Xfinity XR11 Premium Voice Activated Remote Control solves all of your problems! With this revolutionary technology, you can use voice commands to access your favorite shows quickly, allowing you to spend less time searching for your remote and more time enjoying the entertainment. Highlight one of them and press OK on your remote. Highlight Settings (the gear icon) and press OK on your remote. First thing I would recommend is go into your Cable/Sat Box settings menu and check what your audio output is set to. Monday, March 15th, 2021 10:30 AM Closed Sound problems!!! I have been having audio problems between my Xfinity X1 DVR box and my TV. For TV Adapters with an on-screen guide: Press the INFO button. I just goofed around with these setting on my replacement box (a DCT-6412-III) and, on my receiver connected via optical, zero effect. Press the HOME button on the supplied remote control of the AV receiver. This should bring the picture back by setting the resolution to 720. For connected TVs you can also try playing audio from an app like YouTube or Watchfree. If the audio is correctly routed on your TV then check the cables and turn the tv off and on again for a complete power recycle. Sounds like you need to check your SAP audio mode on your cable box. For more information on the using the XFINITY Stream player controls, visit our help center article Learn the controls from the XFINITY Stream Player. If the audio is correctly routed on your TV then check the cables and turn the tv off and on again for a complete power recycle. Recently, the TV comes on with picture, but no sound (up until last week, it had been working perfectly). Our problem is the new Xfinity box is digital and has no audio plugs (the old box from Dish had audio in/out plugs). Press Exit > Exit > Exit > 720 on your Xfinity remote. Hook up Surround Sound to Tv Without HDMI Connections: Step 1 Place the television, stereo and cable box in the same configuration as I have told you before. Disconnected from DVD player and connected back into X1 box -- Good picture, NO sound. Recently, the TV comes on with picture, but no sound (up until last week, it had been working perfectly). How Can I Tell If I Have a Bad Cable Box?. Once you confirm the System Refresh option, your smartphone app will remotely factory reset your Xfinity cable box and return it to its original settings by. After that, look at the HDMI sound setting. First thing I would recommend is go into your Cable/Sat Box settings menu and check what your audio output is set to. Any reason for sound not to be on new HDMI Vizio TV? Discovered that HDMI video. Why can’t I hear any audio/sound? – XFINITY On Campus. No Sound From Xfinity Cable BoxOn your smart device, open the Xfinity My Account App Locate TV Option from the main screen Select your Xfinity cable box Choose Troubleshoot Choose System Refresh Once you do this, your smartphone app will remotely reset the cable box and return it to its original settings by wiping it. You can then change to a different resolution by pressing the xfinity button on your remote and selecting the gear icon (Settings) > Device Settings > Video Display and choosing the resolution you want. How to Wire Surround Sound to an HD Cable Box : Audio & Sound - YouTube 0:00 / 1:31 Intro How to Wire Surround Sound to an HD Cable Box : Audio & Sound eHowTech 466K subscribers. How to Set Up a New Comcast Xfinity TV Cable Box. Our problem is the new Xfinity box is digital and has no audio plugs (the old box from Dish had audio in/out plugs). On your smartphone, open the Xfinity My Account App. Confirm youre tuned to an HD channel. I just goofed around with these setting on my replacement box (a DCT-6412-III) and, on my receiver connected via optical, zero effect. 1K subscribers Subscribe 43K views 2 years ago Comcast XFINITY TV No Sound? Cant. There may be an option on the TV that needs to be configured before the ARC port is enabled. I have a Comcast cable box connected to my Panasonic TV via HDMI cable. Wait at least 30 seconds then plug the cord back into the outlet. Comcast Cable Box Making Noise. No Audio / No Sound VIZIO TV. Connect RCA wires to the cable box’s audio output ports. Verify that you are using the correct TV audio input. youd have to pass the hdmi through your home audio set-up and then from there to the tv to be able to strip out the audio for home theater. 5mm Stereo Audio Extractor Converter HDMI Audio Splitter Adapter (HDMI Input, HDMI + Digital/Analog Audio Output). To send a direct message you may need to: Click Sign In Click the direct message icon Click the New message (pencil and paper) icon Type Xfinity Support in the To: line and select Xfinity Support from the drop-down list which appears.